Gardens of Barbados

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Cancellation by You

If you or any member of your party wish to cancel your holiday, or if you fail to pay the full cost of the holiday within the specified time you will be liable, as a minimum, to pay the charges detailed below up to the point of cancellation, in addition to any non-refundable items*. Or in the case of failure to pay, at the date that we deem your booking to have been cancelled. Notification from the person who made the booking must be received at our offices. This can be by phone, or in writing, either by email or letter. The cancellation charge will be calculated according to the date this is received, or the date upon which your cancellation is treated as occurring because of non-payment.

*Non-refundable holiday costs charged including upgraded air tickets, hotel upgrades, extensions, extra nights, transfers etc., will be charged at 100% and the charges shown below will then apply to the remainder of the holiday cost and any amendment charges are not refundable. Additional accommodation costs for reduced occupancy or other components, may be payable in the event that one or more passengers cancels but where remaining passengers still wish to travel.

Group Bookings – cancellation charges will apply to any guests in the group who may wish to cancel in the unlikely event of cancellation by the lead passenger.

Note: If your cancellation falls within the provisions of your travel insurance policy you may be able to make a claim which must be made direct to your insurance company.

Cancellation Charges – if you cancel your holiday:

In order to compensate our expenditure, we charge a cancellation fee according to the following scale:

Variation by You

Booking alterations: If, after our booking confirmation/invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes (subject to agreement by our suppliers) but it may not always be possible. Any request for changes to be made must be received at our offices, this can be by phone, or in writing, either by email or letter from the person who made the booking. You will be asked to pay an administration charge starting from £50 per person in addition to any associated costs of the changes imposed by our suppliers and any extra arrangements, these costs are non-refundable. Quotes normally have a 24-hour time frame before they expire, and the price is therefore subject to change. You should be aware that these costs could increase as the departure dates becomes closer and you should contact us as soon as possible. Additional fees may be charged, depending on the cost and work caused to us by the requested change.
Booking transfer to another person: You can transfer your existing booking to another person suggested by you (subject to agreement by our suppliers) *. Notice be made must be received at our offices, this can be by phone, or in writing, either by email or letter from the person who made the booking at least 25 days before departure. The replacement traveller must satisfy and fulfil any conditions that apply to the holiday, and all costs of the original booking. Both you and the new traveller are responsible for paying all costs we incur before the transfer can be made by us. The cost of the transfer will consist of both an administration charge of £50 and any costs which our suppliers impose*.